The empirical evidence indicates that most e-government implementation in developing countries suffer from eithertotal or partial failure. Drawn upon the concepts offered by phenomenology and taking into account the design-reality gaps and e-government dimensions proposed by Heeks (2003), this paper attempts to seek a freshexplanation of the phenomenon of e-government failure. Phenomenology as a theory, along with hermeneutics,offers a clear explanation on why e-government implementation fails. A better understanding of this phenomenonis expected to be useful to increase the chance of success and at the same time to reduce the risk of egovernmentfailure.
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